Nov 12, 2019
-The New York City support edition
-Sam had a sizable job in NYC and had to request assistance from Joe & Jerry
-But first, Joe discusses his upgrade to the iPhone 11 Pro and working with the dual SIM feature
-Joe finds out that it is not possible to activate an eSIM with an existing phone number
-Jerry can relate after recalling an experience with his Apple Watch
-To add insult to injury, Joe has an issue with the actual purchase transaction
-Joe’s NYC client story is a tale of woe that has his team dealing with a network support group that operates from another country and doesn’t keep US based support hours
-Pop quiz time as Joe reveals how to gather MAC address details from a Ubiquiti USG Pro
-Joe has a PSA about the USG Pro as well
-With the time that Joe has left to Sam, he shares a story of a big job in size and manpower that entailed backing up, wiping and provisioning roughly 200 computers in three weeks.
-Mac Deploy Stick (MDS) by Two Canoes is an excellent deployment tool that Sam explored on this job: http://twocanoes.com/products/mac/mac-deploy-stick/
-Sam wraps up by telling a funny anecdote in corporate IT