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Command Control Power • Apple Tech Support & Business Talk

Nov 19, 2013

Recorded on November 5, 2013


- RackSpace offers Exchange hosting, mail hosting, managed SharePoint hosting

- public cloud vs. private cloud vs. hybrid

- "Fanatical Support" and the Fanatical Straightjacket award ceremony

- O'Fixies, the internal support "bar" at RackSpace HQ

- OpenStack, partnership with NASA; open source, massively scaleable cloud operating system

- RackSpace Partner Network and how ACNs can benefit from it

- Cloud Sites

- Hybrid cloud


- the challenges of hiring someone to grow your consulting practice: very important to find someone who's willing to follow through, who can keep a commitment, who has a good work ethic, and who works well as a team player