Dec 27, 2013
What do I do?
Recorded live on December 17, 2013
- Zendesk: Starter Plan @ $1 per Agent per month
- forward emails to help desk, ticket shows original email sender as Requester
- using help desk for calls, scheduling requests, and tasks
- continue using email for quick questions
- formal "discovery" process for new clients, or doing smaller/easier tasks before larger projects
- great to see outcome of others' tickets
- configure triggers to CC lead or admin on High Priority tickets
- End of Year purchases
- selling old equipment for clients for commission vs. fixing and selling old machines inherited from clients
- Hatching Twitter: A True Story of Money, Power, Friendship, and Betrayal – Jerry's pick
- Promise Pegasus2 R4 Diskless 4Bay Thunderbolt 2 RAID System – Joe's pick
- Mavericks classes coming in January! Visit InstructUs Training or your local AATC for class schedules. First possible 101 class is 1/6/14. First possible 201 class is 1/22/14.
- Mavericks training books out December 30, 2013