May 21, 2019
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working
with Apple technology and clients. Drawn from their combined
experience of over 20 years in the Apple Consultants Network, they
discuss technical support issues both with the technology and
working with clients.
- Jimmy Obomsawin at jimmymacsupport.com
Washington DC and suburban Maryland had some followup to Joe's
story about batch renaming files using the Finder, which Joe found
out through this
. Jimmy did some investigative work to determine
this feature was released back in Yosemite!
- We discuss clients taking matters into their own hands:
Jerry's client unplugs Ethernet cables because they claim he told
them that would fix it, and Sam's client reset the AirPort back to
factory defaults... "was that bad?"
- Joe shares the story of a one-time client with all the wrong
equipment, which had been recommended and configured by a "computer
friend". The Seagate NAS RAID enclosure failed, and now she's
running off of RAID 0 primary storage. Needs new primary storage
and new backup, and new workflows, and doesn't have the budget or
interest. Sam points out the importance of walking away from a
scenario like this before taking on the responsibility (and
liability), and Jerry seconds this: "run away!
- Sam has an update about a client forwarding his
recommendations to the former (current?) "IT guy" who will be doing
the new equipment setup remotely from Florida.
- Sam talks about lessons shared by Jerry and Joe on a
previous show, about how to navigate personal relationships with
- Sam talks about the challenges of selling subscription
security services on firewalls, and clients finding parts for
- Jerry reveals a new wrinkle with his MacBook Pro 13-inch
2015 model that may have fallen off the back of a truck, when it
comes back from repair and shows it's