Sep 10, 2019
-This week we continue our conversation with John Moder, owner of Crisp Solutions, LLC in Des Moines, IA
-We kick off the show talking about billing practices, MSP, value based billing
-It took John about 7 months of hourly billing when he started 4 years ago before he started being able to sign his first managed care contract
-John discusses coming up with his formula and the struggles in doing so. Jerry can relate to those difficulties.
-The hosts ask John for his opinion about value based billing on a recent episode with Tim Nyberg. Methods of efficiency and grey areas make it difficult to diagnose.
-Jerry has an tough story to tell with macOS Server 10.10 and legacy software that simply went south.
-NOC (Not Our Customer) is a concept that a friend introduced John to. If a client doesn’t get the value that we add, perhaps they simply are “Not Our Customer”.
-One of John’s customers took on an email migration project on his own, only to raise the white flag requiring emergency assistance over a holiday weekend.
-John is curious about Jerry’s one man show and that ultimately leads to business growth and exit strategies
-Hiring is not only a question of quality, but how it may directly impact your own income.
-No matter who you hire, they will not have the same desire as the owner. This is a challenge many of us know all too well.
-John attended the ACEs Conference this year and took a lot out of the experience that he can apply to his business
-John is very active on the MacAdmins Slack as @jmoder. You can also find him online at crispsolutions.net