Jun 8, 2021
This week we are joined by Annie Chen, the VP of product management at Splashtop.
Splashtop is a Silicon Valley company founded in 2006 that started off as a browser based product.
Today they focus on remote access to your devices, working closely with GPU manufacturers to optimize and leverage hardware encoding to achieve high performance.
Jerry commends Splashtop on the feature parity and he talks about how Mac had seemed to always receive the short end of the stick with other remote access products.
Splashtop has three major offerings: Splashtop Business Access, Splashtop Remote Support - useful for MSPs looking to replace their RMM products, and Splashtop SOS for quick remote access.
It is easy to try out and adjust to Splashtop, which Jerry found really helpful.
Sam recently tried to use SOS with a customer and ran up against macOS security settings but was able to deal with it by blindly typing in admin credentials on a Mac
Annie explains how the Safe Reboot feature works, which will help you reboot a computer remotely without losing access.
Jerry likes how the screens that Splashtop SOS presents to the clients because it makes it easier for them to know what to do.
Joe has been really happy with the consumer side of Splashtop as well.
With Splashtop’s next version release, Mac Streamer will support native hardware encoding.
They have recently formalized their MSP support group and an advisory panel.
Splashtop is also working on having a specific build for M1 that they hope will be a universal binary and installed on Mac as a whole.
They have just launches a monthly subscription plan for Splashtop’s remote support product.
With Splashtop your subscription can grow as your business does.
The group is impressed with Splashtop’s feature set in general.
Jerry mentioned how Splashtop’s competitor would show advertisements even though you paid for the product.
Focusing on security and protection, Splashtop has set up a security advisory counsel as well.
Annie says the remote support and SOS products are really great for MSPs and service class teams.
Visit Splashtop.com to set up a free trial and see what all the fuss is about.