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Command Control Power • Apple Tech Support & Business Talk

Sep 10, 2019


-This week we continue our conversation with John Moder, owner of Crisp Solutions, LLC in Des Moines, IA

-We kick off the show talking about billing practices, MSP, value based billing

-It took John about 7 months of hourly billing when he started 4 years ago before he started being able to sign his first managed care contract

-John discusses coming up with his formula and the struggles in doing so. Jerry can relate to those difficulties.

-The hosts ask John for his opinion about value based billing on a recent episode with Tim Nyberg. Methods of efficiency and grey areas make it difficult to diagnose.

-Jerry has an tough story to tell with macOS Server 10.10 and legacy software that simply went south.

-NOC (Not Our Customer) is a concept that a friend introduced John to. If a client doesn’t get the value that we add, perhaps they simply are “Not Our Customer”.

-One of John’s customers took on an email migration project on his own, only to raise the white flag requiring emergency assistance over a holiday weekend.

-John is curious about Jerry’s one man show and that ultimately leads to business growth and exit strategies

-Hiring is not only a question of quality, but how it may directly impact your own income.

-No matter who you hire, they will not have the same desire as the owner. This is a challenge many of us know all too well.

-John attended the ACEs Conference this year and took a lot out of the experience that he can apply to his business

-John is very active on the MacAdmins Slack as @jmoder. You can also find him online at