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Command Control Power Apple Tech Support & Business Talk


Jul 7, 2020

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Topics:

-Jerry gets a real kick out of Joe’s texts of frustration with clients.

-Joe’s patience is tried with a client simply unable to deal with passwords. It’s a remote session that would have taken down the best of us.

-Jerry has a password story of his own that caused Apple to lock the account.

-In Sam’s early career, he accidentally forwarded a negative email about a client…to that same client. Jerry has a similar story from his past.

-HCS had recently picked up a new client from another consultancy. During a conference call with a vendor, the sales engineer decided to open up and bad mouth the consultancy after just meeting on the phone.

-Jerry has a Dropbox story where terabytes of data were attempting to be synced over a poor internet connection.

-After one of Joe’s clients went down a road of potential concern working with someone claiming to be Norton and providing private information, he decided to investigate. As it turns out, it was a legitimate service from Norton called LifeLock.

-It does bring up a conversation about the validity and safety of using services like LifeLock.

-Somehow we end talking about maps…