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Command Control Power Apple Tech Support & Business Talk


May 21, 2019

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

 

- Jimmy Obomsawin at jimmymacsupport.com in Washington DC and suburban Maryland had some followup to Joe's story about batch renaming files using the Finder, which Joe found out through this iMore article. Jimmy did some investigative work to determine this feature was released back in Yosemite!
 
- We discuss clients taking matters into their own hands: Jerry's client unplugs Ethernet cables because they claim he told them that would fix it, and Sam's client reset the AirPort back to factory defaults... "was that bad?"
 
- Joe shares the story of a one-time client with all the wrong equipment, which had been recommended and configured by a "computer friend". The Seagate NAS RAID enclosure failed, and now she's running off of RAID 0 primary storage. Needs new primary storage and new backup, and new workflows, and doesn't have the budget or interest. Sam points out the importance of walking away from a scenario like this before taking on the responsibility (and liability), and Jerry seconds this: "run away!"
 
- Sam has an update about a client forwarding his recommendations to the former (current?) "IT guy" who will be doing the new equipment setup remotely from Florida.
 
- Sam talks about lessons shared by Jerry and Joe on a previous show, about how to navigate personal relationships with clients.
 
- Sam talks about the challenges of selling subscription security services on firewalls, and clients finding parts for cheaper online.
 
- Jerry reveals a new wrinkle with his MacBook Pro 13-inch 2015 model that may have fallen off the back of a truck, when it comes back from repair and shows it's under managementby Amazon
 
Mac, Managed by Amazon