Oct 12, 2021
Topics:
-We welcome Jon Brown of Grove Technologies. Jon is a long time VIP supporter of the show.
-Jon recalls attending a WWE even with the CCP crew, thanks to Joe’s sister.
-Starting a new business proved to be challenging initially. He talks about his learning curve and experiences building his current business.
-Jon has a concept like Uber for Tech Support.
-Grove Technologies is going to offer its internal SaaS based tool for other businesses and industries. There are integrations built for other tools like Addigy, Watchman, Jamf, etc.
-Working with others as a sub contractor can help broaden your area of expertise as a company.
-Hiring remote technicians has proven to be useful to Jon’s business model.
-Should you increase your onsite rate vs remote?
-Do your clients care if you or your staff make onsite visits to their offices?
-Grove Technologies has put their stake in the ground about being a remote only support company.
-People still don’t seem to grasp the concept of password management or Multi-Factor Authentication.
-Cybersecurity training for end users can be incredibly useful. It can also provide some discounts with insurance.
-Malwarebytes for Mac proves to be less powerful than the Windows version.
-Hook Security and Breach Secure Now are two big services to help with employee training.
-Jerry has some recommended security methods for his clients.
-Customers have a tendency to conflate security terms like VPN vs firewall.
-Jon wants you to become a sponsor of the show!
