Dec 13, 2022
-There are some downsides to push clients to recommended upgrades & services. Their expectations are high and anything that goes wrong is on you.
-Should we put our efforts more into gaining new clients than encouraging clients to make changes?
-Some clients aren’t worth pushing additional services to.
-Sam continues his story of an incredibly frustrating employee that doesn’t reply and then blames HCS for a lack of support.
-As the group discusses Sam’s client’s security policies, Joe brings up the features and different approach of Kolide.
-Joe talks about Custom Checks from Kolide, which offer the ability to investigate specific security concerns on a computer.
-Sam has personal experience with using Kolide on his work computer and he shares what he found.