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Command Control Power Apple Tech Support & Business Talk

Aug 21, 2013

Joe, Jerry, and Sam are joined by Allen Hancock of The Orchard Solutions and Watchman Monitoring to discuss Allen's "hybrid" Managed Services model.  Allen offers a "Personal Support" option including unlimited quick phone calls and emails for $25/month per person.

Topics:

- Sam discusses some of the stresses associated...


Aug 13, 2013

An extended water cooler chat with Jerry, Sam, and Joe, discussing issues facing new ACN members, featuring tips from seasoned pros.

Followup:

- iPhone 5S: Joe doubles down on prediction from Episode 002 that new iPhone would be called iPhone 5S, the S for Secure. Last week, iOS 7 beta 4 leaked a new folder...


Aug 9, 2013

An extended water cooler chat with Jerry, Sam, and Joe, discussing issues facing new ACN members, featuring tips from seasoned pros.

Followup:

- Gary Hustwit, director of the Helvetica and Objectified documentaries tweeted that the correct pronunciation of Helvetica Neue is "noya"

- Command-Control-power "Have you tried...


Aug 1, 2013

This week, Sam, Jerry, and Joe are joined by Luis Giraldo of Ook Enterprises Ltd., based in Vancouver.  Luis employs a business model based almost exclusively on offering Managed Services, as opposed to hourly billing.  In addition, services outside the scope of his Service-Level Agreement (SLA) tend to be billed on a...