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Command Control Power Apple Tech Support & Business Talk

Dec 27, 2013

What do I do?

What do I do?

Recorded live on December 17, 2013

Topics:

ZendeskStarter Plan @ $1 per Agent per month

- forward emails to help desk, ticket shows original email sender as Requester

- using help desk for calls, scheduling requests, and tasks

- continue using email for quick questions

- formal "discovery" process for...