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Command Control Power Apple Tech Support & Business Talk

Dec 31, 2013

Recorded live December 3, 2013

Topics:

- BaseCampMonkeyBox1Password

- Undercover, Prey, LoJack

- FileVault

- Find My Mac: does the good outweigh the bad?

- "sleeping on it" as an effective troubleshooting...


Dec 27, 2013

What do I do?

What do I do?

Recorded live on December 17, 2013

Topics:

ZendeskStarter Plan @ $1 per Agent per month

- forward emails to help desk, ticket shows original email sender as Requester

- using help desk for calls, scheduling requests, and tasks

- continue using email for quick questions

- formal "discovery" process for...


Dec 18, 2013

Recorded live on December 10, 2013

Topics:

- special guest Ryan Powell of iLifestyle Consulting discusses some cloud-hosted apps he uses to help run his consulting practice

- looking at the per seat recurring/subscription pricing models of cloud software as a predictable cost of doing business

Work(etc)

Wufoo for...