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Command Control Power • Apple Tech Support & Business Talk

Mar 30, 2021


  • This week we are joined once again by Armin Briegel of and the author of “macOS Terminal and Shell”
  • Armin speaks about his personal pandemic experience with work and family.

  • The group speaks about the differences in how different countries are handling the pandemic. They have extended...

Mar 23, 2021


  • Jerry brings up clients that you need to be more up front with billing for your time so there is no confusion that can lead to an unpaid bill.

  • He talks about one particular client that has aging hardware/software and they are scrambling for support. He tries to set expectations early.

  • That rings a familiar...

Mar 16, 2021


  • Joe performed a fully remote project with a client where he had to help extend their Eero network into their outdoor garage studio all through email.

  • He works on a similar project for another client who gives him hard time about billing and the story ends with a surprising twist.

  • The group talks about the...

Mar 9, 2021


All roads lead to automated support…

  • Someone tried to hustle Jerry and he exacts revenge.

  • Scammers get scammed.

  • Is the warrantee on your car expiring?

  • Jerry felt like a hero after fixing a client’s difficult 2013 mac. Hint, it had to do with /private/tmp

  • Should we officially not recommend hardware...

Mar 2, 2021

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Happy 400th episode!….2 episodes late.

  • Joe dropped his iPhone 11 Pro Max. He ends up replacing it with a new iPhone 12 pro which leads into a group discussion about iPhone repairs and carriers

  • He talks about the difficulties he had and the...