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Command Control Power Apple Tech Support & Business Talk


Jul 23, 2019

Topics:

-As much as we love Ubiquiti, Jerry has an axe to grind on this week’s show with regards to Cloud Keys

-Joe addresses the details of the issue based on his own experiences with Cloud Key power failures and the mongo database that Ubiquiti uses

-Specifically with the first generation Cloud Keys, Joe’s solution was to add power instead of relying on POE. This has been addressed with the newest generation, which now has a battery backup.
https://store.ui.com/products/unifi-cloudkey-gen2-plus

-Jerry doesn’t stop there. He has another saga dealing with a Ubiquiti install

-A strong case for an off-site controller that Richard Wingfield brought up is updating a singular controller as opposed to each cloud key at client sites 

-Circling back to value based billing, the crew reflects how they have already been using it in some respects and how to implement it properly in the future. As Jerry said, “We all have value based billing in our soul”. 

-Sam’s concern with this method is that there is no formula to calculate jobs

-Calculating monthly costs for monitoring & managing network devices leads us down the MSP path. How to bill appropriately? Do you require it? What’s not included? Questions that must be addressed when proposing services like this.